--- title: "Best Buy Return Policy 2026: Windows, Fees and Exceptions | OzSavers" url: https://ozsavers.com/articles/best-buy-returns description: "Best Buy gives you 15 days to return most items, 60 days with a paid membership and 14 days on anything activatable. Full windows, restocking fees and exceptions." lang: en-US --- guide · best buy returns # best buy return policy, in plain english. Best Buy gives most customers 15 days to return or exchange an item. My Best Buy Plus and My Best Buy Total members get 60 days on the same products. Anything that can be activated, meaning phones, tablets with cellular, smartwatches with cellular and mobile hotspots, drops to 14 days for everyone regardless of membership, and Verizon devices are the one exception at 30 days. The clock starts on the day you receive the item, not the day you ordered it. Those three numbers cover most of what people need. The rest of this page is the detail that catches people out: the categories with their own windows, the restocking fees that apply to a short list of products, and the states where those fees are not charged at all. Policy checked on 15 September 2026 against Best Buy's own policy page (https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014). ## the return windows. Windows run from the date you receive the item. Marketplace products sold by third party sellers are excluded from the member extension. | What you bought | Standard | Plus and Total members | | --- | --- | --- | | Most products | 15 days | 60 days | | Activatable devices, any carrier except Verizon | 14 days | 14 days | | Activatable devices on Verizon | 30 days | 30 days | | Holiday decorations, Halloween and Christmas | 15 days | 15 days | | Microsoft Office | 30 days | 30 days | | Pet training devices and hearing aids | 60 days | 60 days | | Litter boxes | 90 days | 90 days | The membership extension is the single biggest lever here. If you are buying something expensive and you are unsure about it, the difference between 15 days and 60 days is worth more than most people realise, because it also lengthens the window in which Best Buy will match its own price drop. ## restocking fees, and who never pays them. Most returns carry no fee at all. Two groups are the exception. Activatable devices other than prepaid phones carry a flat 45 dollar restocking fee. Drones, cameras, lenses, camcorders, projectors, premium cold tubs, premium saunas and special order products carry 15 percent of the purchase price. There is a real carve out worth knowing. Best Buy does not charge restocking fees in Alabama, Colorado, Hawaii, Iowa, Mississippi, Ohio, Oklahoma and South Carolina, or anywhere else the fee is prohibited by law. If you live in one of those eight states, a camera return costs you nothing. ## what the window does not cover. Opened physical media, downloadable content and completed services are generally not returnable. Items returned without their original packaging, accessories or manuals can be refused or reduced. Marketplace products sold by third party sellers on bestbuy.com run on the seller's own policy, not this one, which is the most common reason a return people expected to be simple turns out not to be. ## common questions. ### How long do I have to return something to Best Buy? 15 days for most items if you are not a paying member, and 60 days if you have My Best Buy Plus or My Best Buy Total. Activatable devices are 14 days for everyone, except Verizon devices which get 30. The window starts the day the item reaches you. ### Does Best Buy charge a restocking fee? Not on most products. Activatable devices other than prepaid phones cost 45 dollars, and drones, cameras, lenses, camcorders, projectors, premium cold tubs, premium saunas and special order items cost 15 percent of what you paid. Nothing is charged in Alabama, Colorado, Hawaii, Iowa, Mississippi, Ohio, Oklahoma or South Carolina. ### Can I return something to Best Buy without a receipt? Purchases tied to a My Best Buy account or the card you paid with can usually be looked up in store. Without any record, you are relying on store discretion, so bring the order confirmation email or the card you used. ### Does the return window change over the holidays? Best Buy has historically extended the window for gifts bought in November and December into January. It is announced each year rather than being a standing rule, so check the policy page before you count on it. Halloween and Christmas decorations are fixed at 15 days for everyone. ### Can I return an open box item? Yes. Open box purchases are covered by the same Return and Exchange Promise as new stock, on the same windows. related guides best buy price match: the 19 retailers, the exclusions and the blackout week: https://ozsavers.com/articles/best-buy-price-match-policy best buy holiday hours 2026 and the return deadline: https://ozsavers.com/articles/best-buy-holiday-hours best buy outlet and open box: what each grade means: https://ozsavers.com/articles/best-buy-outlet best buy black friday 2026: dates, deals and the fine print: https://ozsavers.com/articles/best-buy-black-friday the catalogue ## keep comparing. biggest price drops right now The twelve largest live cuts across everything we track at Best Buy, ranked by dollars off. - SolarCam D1 Classic (6-Cam) + Video Doorbell Pro + Floodlight Cam Pro + IndoorCam P1… (https://ozsavers.com/p/aosu/9029410259180)save $1,540 - SolarCam T2 Ultra System (https://ozsavers.com/p/aosu/9073009721580)save $1,340 - SolarCam D1 Classic 8-Cam with aosuCortex System (https://ozsavers.com/p/aosu/9091454927084)save $1,300 - 85" Class UR9 RGB MiniLED UHD 4K HDR Smart Google TV with Gemini and Anti-Reflection… (https://ozsavers.com/p/hisense-bestbuy/6673158)save $1,000 - 85" Class UR8 RGB MiniLED UHD 4K HDR Smart Google TV with Gemini and Anti-Reflection… (https://ozsavers.com/p/hisense-bestbuy/6673610)save $1,000 - AI Home Security System G11 Suite (https://ozsavers.com/p/aosu/9276623487212)save $1,000 - aosu T2 Ultra + Video Doorbell Pro + IndoorCam P1 Pro (https://ozsavers.com/p/aosu/9320034795756)save $630 - 65" Class UR8 RGB MiniLED UHD 4K HDR Smart Google TV with Gemini and Anti-Reflection… (https://ozsavers.com/p/hisense-bestbuy/6673609)save $600 - 75" Class UR8 RGB MiniLED UHD 4K HDR Smart Google TV with Gemini and Anti-Reflection… (https://ozsavers.com/p/hisense-bestbuy/6673612)save $600 - AI Home Security System G12 Suite (https://ozsavers.com/p/aosu/9404730212588)save $600 - 4K SolarCam P1 Max with aosuCortex System + Video Doorbell Pro + IndoorCam P1 Pro (https://ozsavers.com/p/aosu/9042870501612)save $548 - aosu T2 Pro + Video Doorbell Pro + Floodlight Cam Pro + IndoorCam P1 Pro (https://ozsavers.com/p/aosu/9264446374124)save $532 every brand we track in depth These are the brands with enough tracked products to be worth a price history page of their own. Sony (https://ozsavers.com/brand/sony) 614 · Samsung (https://ozsavers.com/brand/samsung) 563 · Canon (https://ozsavers.com/brand/canon) 441 · Garmin (https://ozsavers.com/brand/garmin) 402 · LG (https://ozsavers.com/brand/lg) 398 · Nikon (https://ozsavers.com/brand/nikon) 384 · JBL (https://ozsavers.com/brand/jbl) 382 · HP (https://ozsavers.com/brand/hp) 191 · ASUS (https://ozsavers.com/brand/asus) 175 · Acer (https://ozsavers.com/brand/acer) 141 · Junsun (https://ozsavers.com/brand/junsun) 137 · Google (https://ozsavers.com/brand/google) 131 · Dell (https://ozsavers.com/brand/dell) 129 · GE (https://ozsavers.com/brand/ge) 123 · Fujifilm (https://ozsavers.com/brand/fujifilm) 119 · MSI (https://ozsavers.com/brand/msi) 114 · Bose (https://ozsavers.com/brand/bose) 112 · Logitech (https://ozsavers.com/brand/logitech) 112 · TCL (https://ozsavers.com/brand/tcl) 109 · Hisense (https://ozsavers.com/brand/hisense) 108 · Whirlpool (https://ozsavers.com/brand/whirlpool) 106 · Sigma (https://ozsavers.com/brand/sigma) 105 · Panasonic (https://ozsavers.com/brand/panasonic) 100 · Insignia™ (https://ozsavers.com/brand/insignia) 96 · Frigidaire (https://ozsavers.com/brand/frigidaire) 93 · ViewSonic (https://ozsavers.com/brand/viewsonic) 81 · Bowers & Wilkins (https://ozsavers.com/brand/bowers-wilkins) 72 · DJI (https://ozsavers.com/brand/dji) 68 · JLab (https://ozsavers.com/brand/jlab) 67 · PRIMEPLUS (https://ozsavers.com/brand/primeplus) 67 · Lenovo (https://ozsavers.com/brand/lenovo) 63 · Soundcore (https://ozsavers.com/brand/soundcore) 62 · Tamron (https://ozsavers.com/brand/tamron) 62 · MPC (https://ozsavers.com/brand/mpc) 61 · Klipsch (https://ozsavers.com/brand/klipsch) 59 · Nintendo (https://ozsavers.com/brand/nintendo) 58 · BenQ (https://ozsavers.com/brand/benq) 56 · Neewer (https://ozsavers.com/brand/neewer) 56 · AOSU (https://ozsavers.com/brand/aosu) 55 · Beats (https://ozsavers.com/brand/beats) 55 · Forno Appliances (https://ozsavers.com/brand/forno-appliances) 55 · GoPro (https://ozsavers.com/brand/gopro) 55 · Edifier (https://ozsavers.com/brand/edifier) 53 · Marshall (https://ozsavers.com/brand/marshall) 53 · QPower (https://ozsavers.com/brand/qpower) 53 ## Structured data ```json [ { "@context": "https://schema.org", "@type": "Article", "@id": "https://ozsavers.com/articles/best-buy-returns#article", "url": "https://ozsavers.com/articles/best-buy-returns", "headline": "Best Buy Return Policy 2026: Windows, Fees and Exceptions", "description": "Best Buy gives you 15 days to return most items, 60 days with a paid membership and 14 days on anything activatable. Full windows, restocking fees and exceptions.", "author": { "@id": "https://ozsavers.com/#ryan" }, "publisher": { "@type": "Organization", "name": "OzSavers", "url": "https://ozsavers.com" }, "datePublished": "2026-09-15", "dateModified": "2026-09-15", "isPartOf": { "@id": "https://ozsavers.com/#website" }, "mainEntityOfPage": { "@type": "WebPage", "@id": "https://ozsavers.com/articles/best-buy-returns" } }, { "@context": "https://schema.org", "@type": "FAQPage", "@id": "https://ozsavers.com/articles/best-buy-returns#faq", "mainEntity": [ { "@type": "Question", "name": "How long do I have to return something to Best Buy?", "acceptedAnswer": { "@type": "Answer", "text": "15 days for most items if you are not a paying member, and 60 days if you have My Best Buy Plus or My Best Buy Total. Activatable devices are 14 days for everyone, except Verizon devices which get 30. The window starts the day the item reaches you." } }, { "@type": "Question", "name": "Does Best Buy charge a restocking fee?", "acceptedAnswer": { "@type": "Answer", "text": "Not on most products. Activatable devices other than prepaid phones cost 45 dollars, and drones, cameras, lenses, camcorders, projectors, premium cold tubs, premium saunas and special order items cost 15 percent of what you paid. Nothing is charged in Alabama, Colorado, Hawaii, Iowa, Mississippi, Ohio, Oklahoma or South Carolina." } }, { "@type": "Question", "name": "Can I return something to Best Buy without a receipt?", "acceptedAnswer": { "@type": "Answer", "text": "Purchases tied to a My Best Buy account or the card you paid with can usually be looked up in store. Without any record, you are relying on store discretion, so bring the order confirmation email or the card you used." } }, { "@type": "Question", "name": "Does the return window change over the holidays?", "acceptedAnswer": { "@type": "Answer", "text": "Best Buy has historically extended the window for gifts bought in November and December into January. It is announced each year rather than being a standing rule, so check the policy page before you count on it. Halloween and Christmas decorations are fixed at 15 days for everyone." } }, { "@type": "Question", "name": "Can I return an open box item?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Open box purchases are covered by the same Return and Exchange Promise as new stock, on the same windows." } } ] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "@id": "https://ozsavers.com/articles/best-buy-returns#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://ozsavers.com/" }, { "@type": "ListItem", "position": 2, "name": "Articles", "item": "https://ozsavers.com/articles" }, { "@type": "ListItem", "position": 3, "name": "Best Buy return policy", "item": "https://ozsavers.com/articles/best-buy-returns" } ] } ] ```